Cancellation & refunds

Effective October 9, 2026

Cancel a subscription

Open subscription billing management in HomSerAI and choose the available cancellation option. If you cannot access it, email support@homserai.com from your account email with your business name and cancellation request. Do not send card numbers or passwords.

Unless checkout states otherwise, cancellation stops the next renewal and access continues through the already-paid subscription period. Charges already incurred for usage and third-party services remain payable. Cancelling a subscription does not automatically delete business records or your account.

Refund requests

Subscription payments and usage purchases are generally nonrefundable once charged, except where required by law or where we approve a refund for a billing error or other circumstances. There is no automatic prorated refund for an unused portion of a monthly plan. Contact us with the transaction date, business name, and reason so we can review the request. Any approved refund is returned through the original processor where possible.

Trials and tester accounts

If a trial is offered, its duration, payment requirements, and conversion terms appear at checkout. Free tester access does not automatically convert to a paid plan. You must authorize a paid purchase.

Customer invoice payments

This policy covers your purchases from HomSerAI. Payments to a home-service business using HomSerAI are governed by that business's terms and payment processor. Contact that business for service-related refunds.

For account closure or data requests, visit data and account requests.