Account & data requests
You can request an account closure, export, correction, or deletion without reinstalling the app.
Email support@homserai.com from the email associated with your account. Include your business name and explain whether you want to delete your login, close the company account, export data, or remove specific information. Never send passwords, verification codes, or full payment-card numbers.
What happens next
We verify identity and your authority over the requested records, clarify the scope, and explain the next steps. Only an authorized company owner can request closure of an entire company's workspace. An employee's login request does not automatically delete the employer's customer records.
Records and retention
Confirmed requests cover the associated information within the agreed scope. We may retain information required for billing, legal obligations, fraud prevention, or security. Backup copies, where maintained, may remain until replaced in the applicable backup cycle. We will explain any relevant retention limits when processing the request.
Cancel billing separately
Account deletion and subscription cancellation are different. If you have an active subscription, cancel it in billing management or ask us to include cancellation in your request. Export important records first.
Customer of a business using HomSerAI?
Contact that business about its service and customer records. You can also email us with the business name so we can direct the request to the right account owner.
See our Privacy Policy for more information.